Quick answer: Email support@hafizprime.com or use the in-app contact form (Settings → Help → Contact support). We respond within 24 hours, 48 hours on weekends.
The fastest ways
- In-app form: Settings → Help → Contact support. Auto-attaches your account info and app logs for fastest diagnosis.
- Email: support@hafizprime.com. Include your account email and what you were trying to do.
- Our contact page: general inquiries, partnerships, press.
Response times
- Account / sign-in issues: within 4 hours business days.
- Bugs and crashes: within 24 hours — urgent crashes get same-day.
- Feature requests and general questions: within 48 hours.
- Security concerns: security@hafizprime.com — within 4 hours, 24/7.
What to include
- Your account email (if the issue is account-related).
- Device model + OS version + app version.
- What you were trying to do.
- What happened instead.
- Screenshots or screen recordings if visual.
