Quick answer: Settings → Help → Report a bug. Fill in what happened; the app auto-attaches relevant logs. Or email bugs@hafizprime.com with device model, app version, and reproduction steps.
What makes a good bug report
- What you expected to happen.
- What actually happened.
- Exact steps to reproduce. The more specific, the faster we fix.
- Device + OS + app version. (The in-app form captures this automatically.)
- Screenshots or a screen recording. Especially for UI issues.
What we do with your report
- Every report is read by a human within 24 hours.
- We reply with a confirmation and a tracking ID.
- Critical bugs (data loss, security, crashes) are fixed within days.
- Non-critical bugs are prioritized into our backlog; you’ll get an update when fixed.
Privacy
Bug reports may include diagnostic logs. We only collect what’s necessary to reproduce the bug — no recitation audio, no personal Quranic reflections. See our privacy policy.
