Quick answer: First, try “Forgot password” on the sign-in screen. If email delivery fails, check your spam folder. If you used Apple/Google, make sure you’re using the same provider you signed up with.
Common causes
- Wrong password — use Forgot password to receive a reset link.
- Wrong sign-in method — you may have signed up with Google but are trying email. Try each method.
- Unverified email — check spam/junk for the verification email from support@hafizprime.com.
- Account locked — too many failed attempts triggers a 15-minute cooldown. Wait and retry.
- Offline device — sign-in requires internet. Airplane mode and spotty WiFi can block it silently.
Still stuck?
- Force-quit the app and relaunch.
- Check our system requirements — iOS 15+ / Android 9+.
- Try signing in from the web at hafizprime.com/app — narrows down whether the issue is the app or your account.
- If nothing works, email support with your account email and we’ll restore access within 24 hours.
